A Duh Moment

Vero Beach
No LL

I'm having trouble with my second laptop computer. It is going the way of the first one. It is developing vertical lines on the screen that are the result of hardware failures.

I called Circuit City today to make a warranty claim. I was hoping to swap it for a new computer, no questions asked, like my friend Gerry said they would. Instead I came to a support center. There was a long wait on the phone, so I decided to try their online chat form of support.

I got to chat with a technician right away. I described the problem. He said, "OK, now disconnect everything, the mouse, the WIFI, the power cord and the battery." I asked back, "How do I maintain this chat contact with you if I do that?" Duh, was the only possible answer.

I tried again to get service by phone. That worked better. The good news is that they'll repair it free. The bad news is that it will take 10 business days, plus shipping. That will keep us in Vero longer than I wanted.